Refund Policy

At KTM Sri Lanka customer satisfaction is important to us. However, as this is a mock/educational website, no real transactions take place. This policy outlines how refunds and returns would work in an actual dealership setting.

1. Motorcycles

Once a motorcycle is delivered, registered, and ownership transferred, returns or refunds are not possible, except where required by Sri Lankan consumer protection laws.
In case of a manufacturing defect identified within the warranty period, the motorcycle will be repaired or replaced according to KTM’s official warranty terms.

2. Parts & Accessories

Unused parts and accessories in their original packaging may be returned within 7 days of purchase, along with the original invoice.
Items must be free from damage, scratches, or signs of installation.
Special-order or clearance items are non-returnable.

3. Refund Processing

Approved refunds will be processed within 7–10 business days to the original payment method.
For card or bank payments, processing time may vary depending on your bank.

4. Non-Refundable Items

Helmets, riding gear, and apparel that have been worn or used
Electrical components once installed
Services, labor charges, and registration fees

5. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

Contact us within 48 hours of delivery.
Provide photos and proof of purchase.
We will arrange a replacement or refund after inspection.